On Saturday my wheelchair stops working. (I do have a rickety spare). On Monday I begin my calls.
8:02am – Call repair shop. "Sally" (not her real name) says she will send a fax to MD right away to get a RX for wheelchair repair. She will not set up an appointment until it is signed. I have done business here for over 20 years.
8:30am – Call MD's office to give them a heads up about the incoming fax. They will look for it.
11:10am – Call "Sally" at repair shop back. They have not received the return faxed RX yet.
11:12am - Call MD's office back. They say they have not received the fax from the repair shop.
11:16am - Call "Sally" at repair shop back. She says she sent the fax out at 9:10am. She has the correct number. She says they don't need her fax, that I can just have them send a sheet that says "repair to chair."
11:19am - Call MD's office again. Give all my personal info again and the repair shop's fax number and what the RX needs to say.
1:45pm – Call "Sally" at repair shop. She says she has not received RX yet. It's obvious she's tired of my calls.
1:48pm – Call MD's office and give all the info over again to a new person
2:22pm – MD's office calls and says they had sent the RX before lunch.
2:24pm – I call repair shop back and ask for Lydia. The person on the phone asks me what it's about. I say "a wheelchair repair order." There is hushed talking. I'm told that they've already received the RX. I say that's good because when I called a little while ago you couldn't find it. She hangs up.
Stay tuned for Part 2 which is no, not getting the wheelchair repaired, but getting an appointment to get the wheelchair repaired.